Return & Refund Policy
Our policy lasts 30 days from the date of receipt. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by a receipt or proof of purchase
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
The following items cannot be returned or refunded:
- Perishable goods — this includes all coffee, tea, and food/beverage products
- Custom or personalized products
- Personal care goods
- Hazardous materials
- Sale items and gift cards
Partial Refunds
Partial refunds may be granted in certain situations, including:
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Returns Process
To start a return, contact us at sales@rugbybrand.com. If your return is accepted, we'll send you a shipping label and instructions. Items should be sent to:
Rugby America
2680 Tozer Road
Springfield, IL 62707
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
EU Customers
Customers in the European Union have a 14-day right to cancel or return their order for any reason, provided the item is in its original condition and packaging. Perishable goods are exempt from this right under EU consumer law.
Questions?
Contact us at sales@rugbybrand.com and we'll respond within 24 hours.
